M9

User Data Deletion Instructions

At M9, we prioritize your privacy and are dedicated to ensuring that you have full control over your personal data. As part of our commitment to transparency and compliance with applicable data protection laws, we provide clear instructions on how you can request the deletion of your personal data. This document outlines the steps involved, the information required, and what you can expect throughout the process.

1. How to Request Data Deletion:

To request the deletion of your personal data, please follow these detailed steps:

Accessing Settings:

• Launch the M9 app and sign in to your account. Once logged in, locate the "Settings" option, typically found in the upper-right corner of the application interface. Click on this option to proceed to the settings menu.

Navigating to User Data Section:

• Within the Settings menu, find and select the "User Data" section. This section is dedicated to data management and contains options for handling your personal information, including the ability to request data deletion.

Initiating Deletion Request:

• In the "User Data" section, follow the on-screen instructions to submit your data deletion request. You will be required to provide specific information to verify your identity and ensure that the request is being made by the authorized account holder. This process includes entering your account details and potentially providing additional verification documentation.

2. Information Required:

To process your data deletion request efficiently and accurately, please ensure that you provide the following information:

• Account Identification: Your account username or email address associated with the account that you wish to delete.
• Verification Details: Any additional information or documentation as prompted by the app to verify your identity. This may include proof of identity such as a government-issued ID or other relevant documentation.

3. Verification Process:

To protect your data and prevent unauthorized deletions, we implement a rigorous verification process. Upon receiving your deletion request, our team will:

• Verify Identity: Confirm the identity of the requestor by cross-referencing the provided account details and verification documentation.
• Authenticate Request: Ensure that the request is legitimate and made by the authorized account holder. This step is crucial to maintaining the security and integrity of your data.

4. Processing Time:

We aim to handle all data deletion requests promptly and efficiently. The typical processing time for a deletion request is 7 days. Please be aware that in certain situations, such as complex requests or additional verification needs, there may be delays. We will keep you informed of any such delays and provide updates on the status of your request.

5. Confirmation of Deletion:

Once your data has been successfully deleted, we will notify you through the following methods:

• Confirmation Notification: You will receive a confirmation email or in-app notification confirming that your data deletion request has been processed. This notification will include details regarding the data that has been deleted and any relevant information about the status of your request.

6. Exceptions to Deletion:

Certain data may not be eligible for deletion under specific circumstances. Exceptions include:

• Legal and Regulatory Obligations: Data that must be retained for legal, regulatory, or compliance reasons. This may include data required for ongoing investigations or legal proceedings.
• Operational Requirements: Data that is necessary for the ongoing operation of our app or for maintaining user accounts and service functionality.

We will inform you if any exceptions apply to your deletion request and explain the reasons for any data that cannot be deleted.

7. Impact of Data Deletion:

Please consider the following implications before submitting your data deletion request:

• Loss of Access: Deleting your personal data may result in the loss of access to certain features, functionalities, or services within the app. This includes the potential loss of personalized content, saved preferences, or historical data.
• Account Deactivation: In some cases, requesting data deletion may also lead to the deactivation or termination of your account, depending on the extent of the data being deleted.

8. Data Retention Policies:

Our data retention policies govern how long we retain personal data and the procedures for managing and disposing of it. These policies ensure compliance with legal requirements and operational needs. For detailed information on our data retention practices, please refer to our [Data Retention Policy].

9. Handling of Third-Party Data:

If your data has been shared with third-party services or partners, we will provide guidance on how to manage data deletion with these entities:

• Third-Party Integration: We will inform you if any data shared with third parties is affected by your deletion request. 

10. Security Measures:

We employ comprehensive security measures to ensure the secure deletion of your data. These measures include:

• Advanced Data Deletion Technologies: Utilizing technologies that securely erase data, making it irretrievable.
• Best Practices: Following industry best practices for data security to protect against unauthorized access and ensure that your data is deleted in a secure manner.

11. Appeal Process:

If you believe that your data deletion request has been handled incorrectly or if you have concerns about the process, you have the right to appeal. To initiate an appeal:

• Contact Us: Reach out to our support team at martinfeuillet@m9market.com. We will review your concerns and provide a resolution or further assistance as needed.

12. Changes to the Data Deletion Policy:

We may update this data deletion policy periodically to reflect changes in our practices, legal requirements, or operational needs. Significant updates will be communicated to you through our app or via email. We encourage you to review this policy regularly to stay informed about any changes.

13. Acknowledgment and Record-Keeping:

We maintain records of all data deletion requests and actions taken for compliance and auditing purposes. This includes documenting the details of requests, verification steps, and the outcomes of deletion processes.

14. Contact Information:

For any questions, concerns, or further assistance regarding data deletion or this policy, please contact us at: martinfeuillet@m9market.com

Your privacy is important to us, and we are committed to ensuring that your data rights are respected. Thank you for using m9